:root{font-family:Inter,"Segoe UI","Microsoft YaHei",sans-serif;color:#29344c;background:#f4f5fa;font-synthesis:none;font-size:16px;--purple:#735ce2;--purple-dark:#624ccf;--purple-light:#f0ecff;--line:#eceef5;--muted:#8a92a7;--rail:88px;--green:#32aa88}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button{cursor:pointer;border:0;background:none;color:inherit}button:disabled{opacity:.45;cursor:not-allowed}a{color:inherit;text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #b5a7ff;outline-offset:3px}input,textarea{color:#35405a}input::placeholder,textarea::placeholder{color:#a1a7b8}h1,h2,h3,p{margin:0}button .icon,a .icon{flex-shrink:0}.icon{width:20px;height:20px;vertical-align:middle;flex-shrink:0}button{touch-action:manipulation}.icon-btn{height:40px;width:40px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;color:#8a90a5}.icon-btn:hover{background:#f0edfa;color:var(--purple)}.icon-btn.active{background:var(--purple-light);color:var(--purple)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;border-radius:8px;padding:9px 16px;white-space:nowrap;background:#fff;border:1px solid #e5e6ee;font-weight:500}.btn:hover{border-color:#b3a5ee;color:var(--purple)}.btn.primary{background:var(--purple);color:#fff;border-color:var(--purple);box-shadow:0 4px 12px #735ce21a}.btn.primary:hover{background:var(--purple-dark)}.btn .icon{width:17px;height:17px}.text-button{color:var(--purple);min-height:36px;padding:7px 0;display:inline-flex;align-items:center;gap:5px}.muted{color:var(--muted)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.dot{width:7px;height:7px;background:var(--green);border-radius:50%;display:inline-block;flex-shrink:0}.pill{display:inline-flex;align-items:center;gap:6px;padding:5px 8px;border-radius:5px;background:#f2f3f8;font-size:.75rem;color:#858ca1;white-space:nowrap}.pill.purple{background:#efebff;color:#8a6adc}.pill.green{background:#eaf7f1;color:#4b9d82}.pill.orange{background:#fff3e9;color:#ca945b}.boot-state{height:100dvh;display:grid;place-content:center;text-align:center;gap:18px}.boot-state img{width:50px;margin:auto}.boot-state p{color:var(--muted)}
.rail{position:fixed;inset:0 auto 0 0;width:var(--rail);background:linear-gradient(175deg,#6c5bdd 0%,#7465db 55%,#8270df 100%);z-index:30;display:flex;align-items:center;flex-direction:column;color:#dfd9ff}.rail-brand{width:46px;height:46px;margin:24px 0 44px;border-radius:14px;display:grid;place-items:center;background:#ffffff22;box-shadow:0 3px 15px #4934941a}.rail-brand .icon{width:29px;height:29px;color:#fff}.rail-nav{display:flex;flex-direction:column;gap:17px;width:100%;padding:0 12px}.rail-link{display:flex;align-items:center;justify-content:center;flex-direction:column;gap:7px;min-height:64px;width:100%;border-radius:12px;font-size:.75rem;transition:background .15s}.rail-link .icon{width:23px;height:23px}.rail-link:hover{background:#ffffff15;color:white}.rail-link.active{background:#ffffff;color:#7660dc;box-shadow:0 5px 15px #3e2b6612}.rail-bottom{margin-top:auto;width:100%;padding:20px 12px;display:flex;align-items:center;flex-direction:column;gap:13px}.rail-bottom .icon-btn{color:#e8e2ff}.rail-bottom .icon-btn:hover{background:#ffffff1a}.rail-profile{display:grid;place-items:center;width:35px;height:35px;border:2px solid #ffffff55;border-radius:50%;color:white;background:#a393ee;font-weight:600;font-size:.85rem}.workspace{margin-left:var(--rail);min-height:100dvh}.topbar{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:20px}.brand{display:flex;align-items:center;gap:9px}.brand img{width:29px;height:29px}.brand strong{font-size:1.32rem;letter-spacing:.6px;color:#30384d}.brand strong b{color:var(--purple);font-weight:600}.brand-divider{width:1px;height:19px;background:#e7e9f0;margin:0 12px}.brand-label{font-size:.88rem;color:#9297a8;letter-spacing:1px}.top-actions{display:flex;align-items:center;gap:15px}.connection{display:flex;align-items:center;gap:6px;color:#9196aa;font-size:.79rem}.connection .dot{width:6px;height:6px}.connection.disconnected{color:#ce8059}.connection.disconnected .dot{background:#ce8059}.agent-status{display:flex;align-items:center;gap:7px;border:1px solid #e5efe9;border-radius:20px;padding:8px 12px;font-size:.83rem;color:#5b9d84;background:#fcfefc;min-height:34px}.agent-status .icon{width:13px;height:13px}.agent-status.away{color:#bc934a}.agent-status.away .dot{background:#caa15b}.agent-status.offline{color:#8d95a7}.agent-status.offline .dot{background:#a7afbe}.notification{position:relative}.notification i{position:absolute;right:8px;top:7px;background:#ed9c9f;width:5px;height:5px;border-radius:50%}.agent-profile{display:flex;align-items:center;gap:10px;border-left:1px solid var(--line);padding-left:20px;font-size:.9rem}.agent-photo{width:35px;height:35px;border-radius:50%;object-fit:cover;background:#f3ecff}.agent-profile small{display:block;margin-top:3px;color:#9299ac;font-size:.72rem}.page-intro{display:flex;align-items:center;justify-content:space-between;padding:26px 30px 23px;gap:15px}.intro-title{display:flex;align-items:center;gap:11px}.intro-title h1{font-size:1.72rem;font-weight:650;letter-spacing:.5px}.intro-title .demo-tag{font-size:.69rem;padding:4px 7px;color:#9691ae;background:#eceaf3;border:1px solid #e3dfef;border-radius:4px}.page-intro p{color:#9499ad;font-size:.86rem;margin-top:9px;letter-spacing:.3px}.intro-stats{display:flex;gap:30px;align-items:center;margin-right:4px}.intro-stat{display:flex;align-items:center;gap:11px}.stat-symbol{display:grid;place-items:center;width:39px;height:39px;border-radius:11px;background:#ede9fb;color:#977de4}.intro-stat:nth-child(2) .stat-symbol{background:#fef1e8;color:#dfab75}.intro-stat:nth-child(3) .stat-symbol{background:#e6f4ef;color:#74b49c}.stat-symbol .icon{width:19px;height:19px}.intro-stat small{color:#969aab;font-size:.77rem;display:block;margin-bottom:4px}.intro-stat strong{font-weight:650;font-size:1.37rem}.intro-stat strong span{font-size:.72rem;font-weight:400;margin-left:6px;color:#a5a9b7}.desk{margin:0 28px 15px;display:grid;grid-template-columns:290px minmax(320px,1fr) 270px;border:1px solid #e5e7f0;border-radius:14px;overflow:hidden;background:#fff;height:calc(100dvh - 222px);min-height:560px;box-shadow:0 5px 20px #424d7903}.inbox{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0;min-height:0}.inbox-head{padding:19px 20px 0}.section-label{display:flex;align-items:center;justify-content:space-between;gap:12px}.section-label h2{font-size:1.02rem;font-weight:600}.section-label .caption{color:#a8aabb;font-size:.73rem}.search-box{display:flex;align-items:center;gap:8px;background:#f6f7fb;border:1px solid #eeeff5;border-radius:7px;margin-top:18px;padding:0 10px;color:#a5a9bd}.search-box .icon{width:16px;height:16px}.search-box input{min-height:37px;border:0;background:transparent;width:100%;outline:0;font-size:.83rem;min-width:0}.filter-button{width:31px;height:31px;flex-shrink:0}.inbox-tabs{display:flex;gap:17px;margin-top:15px;justify-content:space-between;border-bottom:1px solid var(--line)}.inbox-tabs button{font-size:.79rem;min-height:44px;position:relative;color:#999fb0;padding:0 0 11px}.inbox-tabs button.active{color:var(--purple);font-weight:600}.inbox-tabs button.active:after{content:"";height:3px;border-radius:3px;position:absolute;bottom:-1px;left:0;right:0;background:#8c71eb}.inbox-tabs small{font-size:.71rem;display:inline-block;margin-left:4px;font-weight:500}.list-caption{display:flex;justify-content:space-between;padding:16px 20px 10px;font-size:.7rem;color:#a5a9b8}.conversation-list{overflow-y:auto;flex:1;overscroll-behavior:contain;padding:0 8px;scrollbar-width:thin;scrollbar-color:#ecebf3 transparent}.conversation-item{display:flex;width:100%;text-align:left;gap:11px;padding:17px 12px;min-height:99px;position:relative;border-radius:8px;margin-bottom:3px}.conversation-item:hover{background:#f8f7fc}.conversation-item.selected{background:#f0ecff}.conversation-item.selected:before{content:"";position:absolute;left:-8px;top:17px;bottom:17px;background:#8e70e8;width:3px;border-radius:0 3px 3px 0}.avatar{height:40px;width:40px;flex-shrink:0;border-radius:12px;background:#edf0fb;display:grid;place-items:center;color:#7c8fbc;font-size:1.07rem;position:relative;font-weight:600;overflow:visible}.avatar img{width:100%;height:100%;border-radius:inherit;object-fit:cover}.avatar i{position:absolute;bottom:-2px;right:-2px;height:11px;width:11px;border:2px solid white;border-radius:50%;background:#66bd98}.avatar.large{width:56px;height:56px;border-radius:16px;font-size:1.65rem}.conversation-body{flex:1;min-width:0}.conversation-line{display:flex;justify-content:space-between;align-items:center;gap:6px}.conversation-line strong{font-size:.89rem;font-weight:550;color:#46506c;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-line time{color:#a4a4b8;font-size:.69rem;flex-shrink:0}.conversation-line p{color:#999daf;font-size:.78rem;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;margin-top:8px;line-height:1.4}.unread-badge{background:#9a83e7;color:white;border-radius:9px;font-size:.64rem;min-width:17px;height:17px;padding:2px 5px;text-align:center;flex-shrink:0;margin-top:6px}.conversation-tags{display:flex;align-items:center;gap:7px;margin-top:9px;color:#a4a3b4;font-size:.66rem}.conversation-tags .icon{width:11px;height:11px}.conversation-tags .tag{font-size:.65rem;border-radius:3px;background:#f3f3f8;padding:2px 5px;color:#9c9db2}.selected .conversation-tags .tag{background:#e7dffd;color:#9b7bc8}.priority-mark{color:#d5a366!important;display:flex;gap:3px;align-items:center}.inbox-footer{margin:0 19px;padding:17px 0;border-top:1px solid var(--line);font-size:.75rem;color:#a6aabb;display:flex;align-items:center;justify-content:center;gap:7px}.inbox-footer .icon{width:14px;height:14px;color:#baaadc}
.chat-panel{min-width:0;min-height:0;display:flex;flex-direction:column;background:#fafbfe}.chat-heading{background:#fff;min-height:88px;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:17px 23px;border-bottom:1px solid var(--line)}.chat-person{display:flex;gap:11px;align-items:center;min-width:0}.chat-name-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-name-row h2{font-size:1.09rem;font-weight:600}.chat-name-row .pill{font-size:.62rem;padding:3px 6px}.chat-person p{color:#a0a7b7;font-size:.73rem;margin-top:6px;display:flex;gap:6px;align-items:center}.chat-person p .dot{height:5px;width:5px}.chat-heading-actions{display:flex;align-items:center;gap:6px}.chat-heading-actions .btn{min-height:34px;font-size:.77rem;padding:7px 11px;color:#777e95;border-radius:6px}.chat-heading-actions .btn .icon{width:14px;height:14px}.topic-strip{padding:10px 23px;background:#f7f5fd;border-bottom:1px solid #f0edf8;display:flex;align-items:center;gap:7px;color:#a18abb;font-size:.71rem;min-height:37px}.topic-strip .icon{width:13px;height:13px}.topic-strip span:last-child{margin-left:auto;font-size:.67rem;color:#afa4c2}.message-log{padding:20px 25px 14px;flex:1;overflow:auto;min-height:0;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#e6e7f1 transparent}.date-divider{font-size:.68rem;color:#b0b5c4;display:flex;align-items:center;justify-content:center;gap:13px;margin:2px 0 25px}.date-divider:before,.date-divider:after{content:"";width:37px;height:1px;background:#e9eaf1}.message{display:flex;gap:10px;margin-bottom:23px;align-items:flex-start}.message>.avatar{height:33px;width:33px;border-radius:10px;font-size:.9rem}.message-content{max-width:82%;min-width:0}.message-label{font-size:.69rem;color:#a6aaba;display:flex;gap:9px;align-items:center;margin:0 0 8px}.message-label time{font-size:.65rem;color:#b3b6c2}.bubble{display:inline-block;border:1px solid #e8eaf3;background:#fff;padding:12px 15px;border-radius:0 11px 11px 11px;font-size:.86rem;line-height:1.85;color:#626d84;white-space:pre-wrap;overflow-wrap:anywhere;text-align:left;box-shadow:0 2px 4px #56607c02}.message.agent{flex-direction:row-reverse}.message.agent .message-content{text-align:right}.message.agent .message-label{justify-content:flex-end}.message.agent .bubble{background:#eee9ff;border-color:#e5dcff;border-radius:11px 0 11px 11px;color:#766293}.message.agent .message-label span{color:#9e91b6}.read-status{font-size:.62rem;color:#b5bac9;display:flex;gap:3px;align-items:center;justify-content:flex-end;margin-top:6px}.read-status .icon{width:11px;height:11px}.system-message{text-align:center;font-size:.71rem;color:#aaaec0;line-height:1.7;margin:19px 12px}.system-message span{background:#f0f1f7;padding:5px 13px;border-radius:5px;display:inline-block;white-space:pre-wrap;overflow-wrap:anywhere}.conversation-empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:15px;text-align:center;color:#9b9eb4;padding:35px}.conversation-empty>.icon{width:50px;height:50px;color:#b1a3dd}.conversation-empty h3{font-size:1.2rem;color:#7d7395;font-weight:500}.conversation-empty p{font-size:.85rem;line-height:1.8}.list-empty{padding:48px 15px;text-align:center;line-height:1.8;color:#aaa9bb;font-size:.8rem}.list-empty .icon{display:block;width:27px;height:27px;margin:0 auto 15px;color:#c5bddb}.composer{position:relative;background:white;border-top:1px solid var(--line);padding:11px 22px 15px;flex-shrink:0}.composer-tools{display:flex;align-items:center;gap:3px}.composer-tools .icon-btn{width:31px;height:32px;margin-right:7px;border-radius:6px}.composer-tools .icon{width:18px;height:18px}.composer-tools .quick-button{margin-left:3px;font-size:.73rem;color:#9a90b3;display:flex;align-items:center;gap:5px;min-height:32px}.composer-tools .quick-button .icon{width:15px;height:15px}.composer-tools .history-button{margin-left:auto;color:#a2a7b9;font-size:.73rem;min-height:32px;display:flex;align-items:center;gap:5px}.composer-tools .history-button .icon{width:14px;height:14px}.composer textarea{width:100%;resize:none;border:0;background:none;outline:none;min-height:66px;height:76px;max-height:160px;line-height:1.75;padding:10px 1px 4px;font-size:.84rem;display:block}.composer textarea:focus-visible{outline:none}.composer:focus-within{box-shadow:inset 0 2px 0 #d3c7ff}.composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}.composer-hint{font-size:.68rem;color:#b1b5c3}.send-button{min-height:33px;font-size:.77rem;padding:7px 16px;border-radius:6px}.send-button .icon{height:13px;width:13px}.chat-alert{padding:9px 12px;background:#fff4e7;color:#b18957;font-size:.75rem;line-height:1.6;border-radius:6px;margin:5px 0}.chat-alert:empty{display:none}.emoji-picker{display:none;position:absolute;bottom:calc(100% - 10px);left:15px;background:white;border:1px solid #e9e3f5;border-radius:12px;box-shadow:0 8px 35px #49426615;padding:8px;grid-template-columns:repeat(5,40px);z-index:3}.emoji-picker.open{display:grid}.emoji-picker button{width:40px;height:40px;border-radius:7px;font-size:1.25rem}.emoji-picker button:hover{background:var(--purple-light)}
.details{border-left:1px solid var(--line);min-width:0;min-height:0;display:flex;flex-direction:column;background:#fff}.details-tabs{display:flex;gap:23px;padding:0 20px;border-bottom:1px solid var(--line);min-height:58px}.details-tabs button{color:#a1a4b6;font-size:.82rem;position:relative;padding:0 2px}.details-tabs button.active{color:var(--purple);font-weight:550}.details-tabs button.active:after{content:"";height:2px;border-radius:2px;bottom:-1px;left:0;right:0;background:#9b80ed;position:absolute}.details-scroll{flex:1;overflow:auto;scrollbar-width:thin;scrollbar-color:#ecebf3 transparent}.customer-card{padding:25px 22px 21px;display:flex;align-items:center;gap:12px}.customer-card h3{font-size:1.01rem;font-weight:550;color:#515b76;margin-bottom:8px}.customer-card .pill{font-size:.65rem;letter-spacing:.5px}.detail-section{margin:0 21px;padding:19px 0;border-top:1px solid var(--line)}.detail-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.detail-title h3{font-size:.8rem;font-weight:550;color:#7b829a;display:flex;align-items:center;gap:7px}.detail-title h3 .icon{width:15px;height:15px;color:#9b8fc0}.detail-title button{font-size:.71rem;color:#9b8abc;min-height:25px}.detail-title button .icon{width:13px;height:13px}.detail-grid{display:grid;grid-template-columns:auto minmax(0,1fr);gap:15px 10px;margin:0;font-size:.73rem}.detail-grid dt{color:#a7adbd}.detail-grid dd{margin:0;text-align:right;color:#808ba4;overflow-wrap:anywhere}.detail-grid dd .icon{width:12px;height:12px}.customer-tags{display:flex;gap:7px;flex-wrap:wrap}.customer-tags .pill{font-size:.68rem;padding:5px 7px}.note-field{width:100%;min-height:81px;border:1px solid #eff0f6;resize:vertical;border-radius:7px;background:#f9fafc;padding:10px 12px;line-height:1.8;font-size:.75rem;color:#969fb2}.note-footer{text-align:right;margin-top:3px}.note-footer button{font-size:.71rem;color:#9988bc;min-height:28px}.service-tip{background:linear-gradient(125deg,#f5f1ff,#f8f6ff);border:1px solid #eeebf8;border-radius:9px;margin:8px 17px 19px;padding:15px 14px;position:relative;overflow:hidden}.service-tip .tip-orb{position:absolute;width:70px;height:70px;border-radius:50%;background:#e7dcfa;opacity:.25;right:-30px;top:-25px}.service-tip h3{font-size:.76rem;color:#9580b9;display:flex;align-items:center;gap:6px;font-weight:500;margin-bottom:8px}.service-tip h3 .icon{width:14px;height:14px}.service-tip p{font-size:.69rem;line-height:1.9;color:#b0a0c2}.service-tip a{display:flex;align-items:center;gap:5px;font-size:.71rem;color:#9f84c3;margin-top:10px;min-height:29px}.service-tip a .icon{width:12px;height:12px}.quick-replies{padding:18px}.quick-intro{color:#a3a1b4;font-size:.75rem;line-height:1.8;margin-bottom:17px}.quick-reply{display:block;text-align:left;border:1px solid #ebe8f5;width:100%;border-radius:8px;padding:13px;margin:10px 0;background:#fcfbff}.quick-reply:hover{border-color:#bbaaec;background:#f5f1ff}.quick-reply strong{font-size:.81rem;color:#8d79b1;font-weight:500;display:flex;align-items:center;gap:6px}.quick-reply strong .icon{width:13px;height:13px}.quick-reply p{font-size:.74rem;line-height:1.8;color:#9e9bb0;margin-top:7px}.page-foot{font-size:.69rem;color:#b5b8c7;margin:0 31px 0;display:flex;justify-content:space-between;gap:10px;line-height:1.6}.page-foot>span{display:flex;align-items:center;gap:5px}.page-foot .icon{width:11px;height:11px}.mobile-back,.mobile-detail,.detail-close{display:none}.drawer-backdrop{display:none}
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@media(min-width:1550px){.desk{grid-template-columns:320px minmax(360px,1fr) 292px}.topbar{padding-inline:36px}.page-intro{padding-inline:36px}.desk{margin-inline:34px}.inbox-head{padding-inline:23px}.conversation-item{padding:20px 16px;min-height:109px}.chat-heading{padding-inline:30px}.message-log{padding:25px 34px}.composer{padding-inline:30px}.detail-section{margin-inline:24px}.page-foot{margin-inline:36px}}
@media(max-width:1250px){:root{--rail:76px}.rail-brand{margin-top:20px}.rail-nav{padding-inline:9px}.topbar{padding-inline:22px}.page-intro{padding-inline:23px}.desk{margin-inline:22px;grid-template-columns:257px minmax(310px,1fr) 240px}.intro-stats{gap:20px}.intro-stat{gap:8px}.stat-symbol{width:34px;height:34px}.intro-stat strong{font-size:1.2rem}.chat-heading{padding-inline:17px}.message-log{padding-inline:20px}.details-tabs{gap:19px;padding-inline:18px}.detail-section{margin-inline:17px}.customer-card{padding-inline:17px}.customer-card .avatar{width:48px;height:48px}.top-actions{gap:10px}.agent-profile{padding-left:14px}.connection{display:none}.inbox-head{padding-inline:16px}.inbox-tabs{gap:12px}.conversation-item{padding-inline:8px;gap:9px}.chat-heading-actions .btn{padding-inline:8px}.topic-strip{padding-inline:17px}.page-foot{margin-inline:23px}}
@media(max-width:1100px){.desk{grid-template-columns:280px minmax(0,1fr)}.details{position:fixed;right:0;top:0;bottom:0;width:300px;z-index:55;transform:translateX(100%);visibility:hidden;transition:transform .2s,visibility .2s;box-shadow:-10px 0 45px #28223815}.details-open .details{transform:translateX(0);visibility:visible}.details-open .drawer-backdrop{display:block;position:fixed;inset:0;background:#29233f40;z-index:54}.detail-close{display:inline-flex;margin-left:auto;align-self:center}.mobile-detail{display:inline-flex}.intro-stats{gap:21px}.intro-stat:nth-child(3){display:none}.page-intro{padding-top:23px}.page-foot>span:last-child{display:none}}
@media(max-width:900px){:root{--rail:0px;font-size:16px}.workspace{margin:0}.rail{top:auto;bottom:0;width:100%;height:70px;background:white;color:#a3a0b4;border-top:1px solid var(--line);padding-bottom:env(safe-area-inset-bottom)}.rail-brand,.rail-bottom{display:none}.rail-nav{height:100%;display:grid;grid-template-columns:repeat(4,1fr);gap:5px;padding:5px 12px}.rail-link{min-height:56px;gap:5px;font-size:.69rem;border-radius:9px}.rail-link .icon{height:20px;width:20px}.rail-link.active{background:#f1edff;box-shadow:none}.rail-link:hover{background:#f5f1fc;color:var(--purple)}.topbar{height:66px;padding-inline:18px}.brand-label,.brand-divider{display:none}.brand strong{font-size:1.15rem}.brand img{width:26px;height:26px}.top-actions{gap:5px}.agent-profile{padding-left:9px;border:0}.agent-profile>span{display:none}.agent-profile .agent-photo{width:31px;height:31px}.notification{display:none}.agent-status{font-size:.73rem;padding:6px 9px}.page-intro{padding:21px 19px 19px;align-items:flex-start}.intro-title{gap:8px}.intro-title h1{font-size:1.45rem}.intro-title .demo-tag{font-size:.6rem}.page-intro p{font-size:.75rem;margin-top:8px}.intro-stats{gap:15px;margin:1px 0 0}.intro-stat{display:block;text-align:right}.stat-symbol{display:none}.intro-stat small{font-size:.65rem;margin-bottom:5px}.intro-stat strong{font-size:1.17rem}.intro-stat strong span{display:none}.intro-stat:nth-child(2){display:none}.desk{margin:0 12px 10px;grid-template-columns:1fr;height:calc(100dvh - 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32px))}.details-tabs{min-height:64px}.details-tabs button{font-size:.92rem}.customer-card{padding-top:26px;padding-bottom:25px}.detail-section{padding-block:20px}.detail-title h3{font-size:.89rem}.detail-grid{font-size:.8rem;gap:18px 10px}.customer-tags .pill{font-size:.77rem}.note-field{font-size:.84rem}.note-footer button{font-size:.79rem;min-height:42px}.service-tip{margin-top:9px;padding:18px}.service-tip h3{font-size:.86rem}.service-tip p{font-size:.77rem}.service-tip a{font-size:.8rem;min-height:44px}.detail-title button{min-height:40px}.text-button{min-height:44px}.quick-reply{padding:17px}.quick-reply strong{font-size:.88rem}.quick-reply p{font-size:.82rem}.quick-intro{font-size:.8rem}.dialog-body{padding:20px}.dialog-head{padding:20px}.dialog-actions{padding:16px 20px}.dialog-actions .btn{min-height:44px}.dialog-head .icon-btn{min-width:44px;min-height:44px}.toast{bottom:85px;font-size:.84rem}.chat-open .toast{bottom:190px}.form-label{font-size:.88rem}}
@media(max-width:380px){.chat-heading-actions>.icon-btn{width:32px}.chat-name-row{gap:4px}.chat-heading-actions .btn{padding-inline:6px}.chat-heading{padding-inline:8px}.composer-tools .history-button span{display:none}.page-intro{padding-inline:16px}.brand strong{font-size:1.06rem}.agent-status{padding-inline:7px}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

.inbox-tabs{gap:8px;justify-content:space-between}.inbox-tabs button{font-size:.74rem}.inbox-tabs small{margin-left:3px;font-size:.65rem}.chat-panel[hidden],.composer[hidden]{display:none}.workspace{overflow-x:clip}
@media(max-width:900px){.inbox-tabs{gap:8px}.inbox-tabs button{font-size:.79rem;min-height:48px}.inbox-tabs small{font-size:.68rem}.icon-btn,.composer-tools .icon-btn,.composer-tools .quick-button,.composer-tools .history-button,.send-button,.note-footer button,.text-button,.detail-title button{min-height:48px}.chat-heading-actions>.icon-btn{min-width:37px}.chat-heading{min-height:80px}.chat-name-row .pill{font-size:.55rem}.conversation-line p{font-size:.8rem}.chat-person p{font-size:.63rem}.agent-status{min-height:44px}.conversation-tags .tag{font-size:.65rem}.page-foot{margin-bottom:78px}.chat-open .workspace{height:100dvh;min-height:0;overflow:hidden}.chat-open .chat-panel{min-height:0}.chat-heading-actions .btn{min-height:44px}.details{transition:none}.service-tip a{min-height:48px}}

.connection-warning{margin:10px 15px 0;padding:10px 12px;border-radius:7px;background:#fff2e6;color:#b08559;font-size:.75rem;text-align:left;line-height:1.7}.connection-warning[hidden]{display:none}
.topbar{height:auto;min-height:76px;padding-block:14px;flex-wrap:wrap}.page-intro{flex-wrap:wrap}.brand{min-width:0}.chat-heading{flex-wrap:wrap}.chat-person{flex:1;min-width:100px}.chat-heading-actions{flex-shrink:0}.topic-strip{flex-wrap:wrap;row-gap:5px}.conversation-line p{color:#838ba1}.message-label{color:#8e96aa}.message-label time{color:#929caf}.read-status{color:#929ab0}
@media(max-width:900px){.topbar{height:auto;min-height:66px;padding-block:10px}.page-intro{flex-wrap:wrap}.intro-title h1{line-height:1.4}.chat-heading{flex-wrap:wrap}.chat-person{min-width:110px}.chat-heading-actions{margin-left:auto}.topic-strip span:last-child{overflow-wrap:anywhere}.page-foot{display:none}.desk{height:calc(100dvh - 242px)}.chat-open .desk{height:100dvh}.details-tabs{gap:15px;flex-wrap:wrap;min-height:64px}.details-tabs>button{min-height:48px}.details-tabs .detail-close{margin-left:auto}.rail-link span{overflow-wrap:anywhere}}

/* AI reception, knowledge references, and in-composer slash replies. */
.ai-overview{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 28px 18px;padding:17px 21px;border:1px solid #e6dff7;border-radius:12px;background:linear-gradient(115deg,#f7f2ff 0%,#fdfcff 62%,#f0f7ff 100%)}
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