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i{background:#a2c8bb}.svc-agent-status.busy{color:#c3a77e}.svc-agent-status.busy i{background:#d7bd96}.svc-resolved-notice{display:flex;gap:10px;padding:24px 22px;background:#f0f9f6;border-top:1px solid #e2eee9;color:#89aa9f;font-size:.9rem;line-height:1.9}.svc-resolved-notice>.icon{flex:none;margin-top:4px;width:17px;height:17px}.svc-resolved-notice small{display:block;font-size:.76rem;color:#9cb6ad;margin-top:5px}.svc-no-conversation{grid-column:span 2;align-self:center}.svc-performance-top{display:flex;justify-content:space-between;align-items:center;gap:25px;margin-bottom:23px;padding:25px 28px;background:linear-gradient(115deg,#f0f4ff,#f9f6ff);border:1px solid #e7eafa;border-radius:11px}.svc-performance-top h2{font-size:1.3rem}.svc-performance-filter{display:flex;align-items:flex-end;gap:10px;flex-wrap:wrap}.svc-performance-filter label{font-size:.77rem;color:#99a6be;min-width:106px}.svc-performance-filter select{margin-top:7px;font-size:.84rem;min-width:106px}.svc-performance-filter .btn{font-size:.82rem;min-height:44px;white-space:nowrap}.svc-performance-table{min-width:800px}.svc-performance-table .person-cell{min-width:135px}.svc-performance-table .person-cell strong{font-size:.92rem}.svc-performance-table .person-cell small{font-size:.76rem}.svc-rate-track{width:64px;height:3px;border-radius:3px;margin-top:9px;background:#f0f1fb;overflow:hidden}.svc-rate-track i{display:block;height:100%;background:linear-gradient(90deg,#9eace5,#c4b4ea);border-radius:3px}.svc-rating{color:#b5a173}.svc-method{display:flex;gap:15px;padding:25px;margin-top:22px}.svc-method>div:first-child{flex:none;width:33px;height:33px;border-radius:9px;background:#f0edff;display:flex;align-items:center;justify-content:center;color:#aca2ca}.svc-method>div:first-child>.icon{width:18px;height:18px}.svc-method>div:last-child{min-width:0}.svc-method h3{font-size:1rem;color:#8792ae;line-height:1.8}.svc-method 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.svc-stats{grid-template-columns:repeat(auto-fit,minmax(min(100%,11rem),1fr))}.svc-avatar{width:2.43rem;height:2.43rem}.svc-avatar.large{width:3.86rem;height:3.86rem}.svc-performance-table{min-width:57rem}.svc-performance-table .person-cell{min-width:9.65rem}
@media(max-width:1390px){.svc-workspace{grid-template-columns:minmax(230px,.78fr) minmax(300px,1.5fr)}.svc-customer{grid-column:1/-1;border-left:0;border-top:1px solid #e9eef7;padding:22px;display:grid;grid-template-columns:150px 1fr 180px;gap:10px 20px}.svc-customer>h3{grid-column:1/-1}.svc-customer-profile{grid-column:1;margin:18px 0}.svc-customer dl{grid-column:2;grid-row:2/5;display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.svc-customer-note{grid-column:1;grid-row:3/6;margin:0}.svc-customer h4{grid-column:3;grid-row:2;margin:10px 0}.svc-agent-line{grid-column:3;margin-top:0}.svc-performance-top{align-items:flex-start;flex-direction:column}.svc-performance-filter{width:100%}.svc-performance-filter label{min-width:140px}.svc-no-conversation{grid-column:auto}.svc-live-summary{gap:17px}}
@media(max-width:1100px){.svc-root .stat-value{font-size:1.65rem}.svc-service-banner{padding:23px}.svc-service-banner h2{font-size:1.35rem}.svc-live-summary{gap:14px}.svc-live-summary b{font-size:1.55rem}.svc-live-summary span{font-size:.72rem}.svc-customer{grid-template-columns:130px 1fr 130px}}
@media(max-width:760px){.svc-stats{gap:12px}.svc-root .stat-value{font-size:1.65rem}.svc-workspace{grid-template-columns:1fr}.svc-conversations{border-right:0;border-bottom:1px solid #e9eef7}.svc-ticket-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;max-height:275px;padding:0 12px 12px}.svc-ticket{margin:0}.svc-ticket-search{padding:16px 16px 9px}.svc-ticket-search .svc-search{max-width:none}.svc-conversations .svc-tabs{padding-inline:16px;gap:23px}.svc-conversations .svc-tabs button{font-size:.85rem}.svc-conversations .svc-tabs button span{font-size:.75rem}.svc-service-banner{align-items:flex-start;flex-direction:column;gap:19px}.svc-live-summary{gap:30px}.svc-live-summary span{align-items:flex-start;font-size:.81rem}.svc-live-summary b{font-size:1.7rem}.svc-chat-heading{padding-inline:20px}.svc-chat-actions{padding-inline:20px}.svc-messages{max-height:480px;min-height:320px;flex:auto}.svc-customer{grid-template-columns:130px 1fr;gap:12px 20px}.svc-customer dl{grid-column:2;grid-row:2/6;gap:0 13px}.svc-customer-note{grid-column:1;grid-row:auto}.svc-customer h4{grid-column:1/-1;grid-row:auto;margin:10px 0 0}.svc-agent-line{grid-column:auto;justify-content:flex-start;gap:13px}.svc-workbench-heading{padding:20px;align-items:flex-start;flex-wrap:wrap}.svc-workbench-heading .btn{font-size:.83rem}.svc-workbench-heading h2{font-size:1.07rem}.svc-toolbar{padding:16px}.svc-tabs{padding:0 16px;gap:20px}.svc-select-label{max-width:100%}.svc-toolbar .svc-search{max-width:none;flex-basis:100%}.svc-toolbar .btn{font-size:.82rem}.svc-root .list-title{flex-wrap:wrap;gap:12px}.svc-feedback-table .text-btn{min-height:44px}.svc-panel-foot{padding:15px 18px}.svc-performance-top{padding:20px}.svc-performance-filter{gap:10px}.svc-performance-filter label{flex:1;min-width:105px}.svc-performance-filter .btn{flex:none}.svc-performance-filter select{min-width:0}.svc-method{padding:20px 17px;gap:10px}.svc-no-conversation{grid-column:1}.svc-root .stat-heading{align-items:flex-start}}
@media(max-width:430px){.svc-root .stat-value{font-size:1.5rem}.svc-metric-foot{font-size:.76rem}.svc-root .stat-heading{font-size:.83rem}.svc-service-banner h2{font-size:1.2rem}.svc-service-banner{padding:20px;gap:16px}.svc-service-banner p{font-size:.84rem}.svc-live-summary{gap:25px}.svc-live-summary b{font-size:1.5rem}.svc-live-summary span{font-size:.75rem}.svc-banner-kicker{font-size:.65rem;letter-spacing:1.4px}.svc-workbench-heading{padding:18px 16px}.svc-ticket-list{grid-template-columns:1fr;max-height:250px}.svc-ticket{padding:12px}.svc-ticket-top{gap:9px}.svc-ticket-subject{margin:8px 0}.svc-ticket-bottom{justify-content:flex-start;gap:13px}.svc-ticket-top>span:nth-child(2){flex:1}.svc-conversations .svc-tabs{gap:16px}.svc-conversations .svc-tabs button{font-size:.79rem}.svc-chat-heading{padding:18px 15px 12px;flex-wrap:wrap;gap:10px}.svc-chat-heading h3{font-size:1.02rem}.svc-chat-actions{padding-inline:15px}.svc-chat-actions>span{flex-basis:100%;margin-left:0;margin-top:3px;font-size:.79rem}.svc-chat-actions .btn{min-height:44px}.svc-messages{padding:19px 15px;min-height:310px}.svc-message{max-width:94%;margin-bottom:20px}.svc-message-bubble{font-size:.88rem;padding:11px 12px}.svc-compose{padding:12px 15px 17px}.svc-compose-bottom{flex-wrap:wrap}.svc-compose-bottom>span{font-size:.78rem}.svc-compose-bottom .btn{margin-left:auto}.svc-customer{padding:20px 16px;grid-template-columns:1fr}.svc-customer>h3{grid-column:1}.svc-customer-profile{grid-column:1;grid-row:auto;flex-direction:row;text-align:left;flex-wrap:wrap;gap:10px;margin:10px 0}.svc-customer-profile .svc-avatar{margin:0;width:2.85rem;height:2.85rem;font-size:1rem}.svc-customer-profile>small{margin:0 0 0 auto}.svc-customer dl{grid-column:1;grid-row:auto;grid-template-columns:1fr 1fr}.svc-customer-note,.svc-customer h4,.svc-agent-line{grid-column:1;grid-row:auto}.svc-agent-line{justify-content:space-between;padding:5px 0}.svc-customer-note{margin-top:10px}.svc-performance-top h2{font-size:1.18rem}.svc-performance-top p{font-size:.84rem}.svc-performance-filter{flex-wrap:wrap}.svc-performance-filter label{min-width:110px}.svc-performance-filter>.btn{margin-left:auto}.svc-method>div:first-child{display:none}.svc-method li{font-size:.82rem}.svc-method h3{font-size:.96rem}.svc-root .list-title p{font-size:.83rem}.svc-result{font-size:.78rem}.svc-local-tag{font-size:.75rem}.svc-tabs button{font-size:.84rem}.svc-dialog .form-grid{grid-template-columns:1fr}.svc-record-head{flex-wrap:wrap}.svc-dialog>h3{font-size:1.14rem}.svc-original{padding:14px}.svc-dialog .detail-grid{grid-template-columns:1fr}.svc-resolved-notice{padding:20px 16px}}